Home support & companionship across four regions
Support that helps you live fully at home.
Personalised companionship and practical home support designed around your routine, independence and wellbeing.
Prefer email? info@newstephomecare.co.uk
Who we are
Built around the person, not the rota.
NewStep Home Care Ltd is a home support and companionship service helping adults stay independent in their own homes and communities. We work with clients, families, discharge coordinators and social workers.
What makes us different is discipline about the small things: small teams, unhurried visits, plans written with the client, and honest communication when something changes. Support hours are reviewed as life changes, so help never becomes more intrusive than it needs to be.
NewStep provides non-regulated home support and companionship. We are not registered with the Care Quality Commission and we do not provide personal care, medication administration, nursing or clinical services. Where those are needed, they are provided by a regulated provider or health service, and our support sits alongside them.
Support Services
Support shaped around you.
Companionship & Social Support
Genuine company — conversation, shared interests, walks and a familiar face each week.
Practical Home Support
Light housekeeping, laundry and the everyday jobs that keep a home comfortable.
Shopping & Errands
Weekly shopping, prescriptions collected and the small errands that pile up.
Meal Preparation
Familiar, well-liked meals prepared in your own kitchen, at your own table.
Appointment Accompaniment
A calm companion to get you there, sit with you and get you home again.
Community Access & Outings
Getting out again — clubs, groups, places you like and people you know.
Wellbeing Visits & Reassurance
A short, regular visit so someone reliable is checking in and staying in touch.
Support with Routines & Correspondence
Keeping the diary, the post and the rhythm of the week in good order.
Companionship for People Living with Dementia
Patient, familiar company that follows established routines and honours identity.
Respite Companionship for Family Carers
Reliable cover so a family carer can rest, work or simply have an afternoon back.
Settling In After Hospital
Non-clinical practical support for the first days and weeks back at home.
Hospital to Home
Settling back in, steadily.
Coming home is where confidence is most easily lost. We provide the non-clinical practical support and company that make the first weeks manageable, alongside the health and care services already involved.
Hospital to Home support- 01
Enquiry
A family member, discharge coordinator, social worker or the client themselves contacts us. We respond the same working day where possible.
- 02
Initial home visit
A support assessment at home: the routine, the household and the practical help that would make returning easier, alongside any services already involved.
- 03
Agreed support plan
We confirm in writing what we will help with, the support hours, when we will visit and what it costs — and we are clear about anything outside our non-regulated remit.
- 04
Settling home
We prepare the home, meet the client on arrival where arranged, and provide close practical support and company through the first days.
- 05
Ongoing review
We review regularly and step support hours up or down as confidence and independence return.
Why NewStep
Quiet standards, applied consistently.
Independence first
We support what someone can still do for themselves and step in only where practical help genuinely makes the day easier.
Companionship that lasts
Small teams and consistent visits mean our assistants become familiar company, not a rotating list of names.
Clear about our scope
We are not registered with the Care Quality Commission and we say so plainly. We provide non-regulated home support and companionship, and nothing beyond it.
Safe recruitment
Every assistant is recruited through structured interview, identity and right-to-work checks, an enhanced DBS check and references before working unsupervised.
Trained and supported staff
A structured in-house induction covering safeguarding, confidentiality, lone working and home safety, followed by supervision and ongoing training.
Working alongside others
We coordinate comfortably with families, regulated providers, GPs and community teams so everyone knows who is doing what.
Safeguarding
Clear safeguarding policies, mandatory training and defined routes for raising and reporting concerns about an adult at risk.
Wellbeing and confidence
Visits are planned around routine, energy and what someone actually enjoys, because confidence at home is built rather than prescribed.
How support starts
From first call to first visit.
There is no obligation at any stage, and nothing begins until the support plan and the costs are agreed in writing.
- 01
Talk to us
A short, no-obligation conversation about the situation, what would help and how quickly.
- 02
Initial home visit
A support assessment at a convenient time, agreeing what would make the biggest difference with everyone involved.
- 03
Your support plan
We agree a written plan, the visit schedule, the support hours and the costs before anything is confirmed.
- 04
Support begins
We introduce your assistant, start visits and review early to make sure the arrangement is working.
Areas we serve
Four regions, one standard.
We support clients across Northamptonshire, Doncaster, Coventry and London, keeping local teams small so assistants travel short distances and arrive on time.
See all areas- Northampton & Northamptonshire
- Doncaster
- Coventry
- London
Careers
Companionship work, done properly. Come and do it with us.
We look for people who are dependable, observant and genuinely interested in the person in front of them. Experience helps; character matters more. Full induction and ongoing training are provided.
View opportunities
Looking for support at home? Talk to NewStep.
We will listen first, then build an arrangement around the person — not the other way round.
Prefer email? info@newstephomecare.co.uk