Frequently asked questions.

No. NewStep provides non-regulated home support and companionship, which does not require CQC registration. We do not provide personal care, medication administration, nursing or clinical services. Where those are needed, they are provided by a CQC-registered provider or health service, and our support runs alongside theirs.

Companionship and social support, practical help around the home, shopping and errands, meal preparation, appointment accompaniment, community outings, wellbeing visits, help with routines and correspondence, non-clinical support settling in after hospital, and respite companionship for family carers.

After an initial conversation we aim to complete an initial home visit within a few working days, and sooner where someone is coming home from hospital. Start dates depend on assistant availability in your area.

We keep teams deliberately small so the same familiar people attend. Where a regular assistant is unavailable, we tell you in advance who will be covering.

Visit lengths and support hours are agreed in your support plan based on what would genuinely help. Minimum call durations and rates require confirmation by the business before publication.

Yes. Support plans are reviewed regularly and can be changed at any time as recovery, routine or family circumstances change.

Yes — as companionship and practical support. We keep a consistent team, follow familiar routines, and build visits around life history and the things someone enjoys. This is not specialist or regulated dementia care; anything requiring a regulated provider or health professional stays with them.

Yes. Discharge coordinators, social workers and community teams can contact us by email or through our enquiry form to arrange non-clinical practical support alongside the clinical and regulated services they are commissioning, and we confirm in writing what we can provide.

Every Home Support & Companionship Assistant completes a structured interview, identity and right-to-work checks, an enhanced DBS check and reference checks before working unsupervised.

Speak to your named contact in the first instance. Our complaints procedure sets out how concerns are recorded, investigated and responded to.